Shipping

- Please be aware of that custom duties may be added if you live outside EU. This is charged to any orders from outside the European Union. These costs are nothing we can refund the customer. 

Ex UK- customers: For shipment less then GBP 135 no import VAT or duties are collected by Customs.

- Åland, please note that the prices you see on our site include VAT and this is also the price you pay in the checkout. The special rules that apply to delivery to Åland can mean that you pay VAT again. This is therefore not a cost we bear.

DHL Express & DHL Package 

(Options valid for Spain, Belgium, Estonia, Ireland, Italy, Luxembourg, Netherlands, Portugal. France and United Kingdom can only pick DHL Express and UK will be affected by duties and VAT, see above).

1-4 working days delivery 

Global Mail or DHL parcel

4-15 working days

(Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faroe Islands, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Isle Of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, North Macedonia, Poland, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard And Jan Mayen, Turkey, Ukraine, Holy See (Vatican City State)

Return and size exchange  

We offer a return label to customers from:

- Belgium - Luxembourg - Netherlands - Poland - Czech Republic - Austria - Italy - Slovakia - Slovenia - Spain - Hungary - Bulgaria - Estonia - Greece - Ireland - Croatia - Latvia - Lithuania - Portugal - Romania - Cyprus

To all other countries outside EU or not listed above, you need to the return label yourself and is made at your own cost. 

Information for ALL countries: 

For more information please read our FAQ section on website

To register your return go to the link:

https://www.aimn.eu/pages/register-return

- Use your order number and email to log in to your order.

- Register the item or items you are sending back in the same process so that everything is registered at the same time.

- When picking reason code Too big or Too small you can pick a new size we send out for free. This option means free return cost. You don´t place a new order. But let us know when you shipped the parcel and we can click through the exchange process faster :) 

- Make sure that your aimn's are returned in a nice, unused condition without stains or defects and with their labels on.

- A used item will not be fully refunded.

- Preferably reuse all packaging we sent your order with and we are kind to the environment.

- Go to your DHL Parcel -service point if you use our label. Always save receipt for the return.

- It takes up to two weeks to process your return and we confirm this with a email when the return is handled. 

- We never refund you the "original"-shipping fee

For customer that don´t use our attached return label. Send package to: 

Do you have any question about your return please contact us at hello@aimn.com